Naszsmyk PL Reviews

Offers great quality children's clothing and a wide variety of products.

The app and website have an easy-to-use interface.

Provides good promotions and fast delivery.

Customer service is generally described as helpful and friendly.

The store has a good reputation and positive customer reviews over the years.

Wide product range for children aged 0-14, including clothing, footwear, toys, and baby accessories all available under one roof.

Own brand products such as COOL CLUB and SMIKI, exclusive to SMYK stores and franchise partners.

Integrated omnichannel shopping experience combining the online store (smyk.com), mobile app, and physical stores, with convenient services like "click & collect" and free delivery to stores.

High brand recognition in Poland with over 240 stores and presence in multiple countries.

Strong customer loyalty, with a popular loyalty program boasting over 3 million registered members.

Advanced eCommerce platform optimized for fast search, accurate results, and seamless integration with internal systems, leading to improved customer experience and increased sales conversions.

The app frequently crashes or freezes, especially during product selection and checkout.

Order history lacks detailed information, such as purchased sizes.

Stock information on the app is often not updated properly.

Managing the wish list is difficult; removing multiple items causes the list to reset to the top.

The app does not support English language, limiting usability for non-Polish speakers.

Some customers report delivery delays and issues with damaged products.

Customer service can be slow or unhelpful in resolving complaints, with some reports of poor handling of returns or exchanges.

Prices in physical stores are sometimes considered too high compared to online offers.